How hard can it be to cancel an AOL account?

One man's frustrating call, caught on tape, resounds in the blogosphere

This is absolutely incredible. IÂ’m not surprised at all, but it still leaves me incensed. A guy tries to cancel his AOL but it plays out like heÂ’s trying to leave the Church of Scientology. Unfortunately for AO-hell, the guy recorded the conversation.

You really need to read the transcript of the call because itÂ’s priceless.

“I think I could've put up with everything, but at the point when he asked to speak to my father, I came very close to losing it at that point,” said 30-year-old Ferrari.

Actually, I think the call itself is out there somewhere but IÂ’m way too lazy.

Meanwhile, AOL goes crazy when the guy posts this and sends him an apology telling him how sorry they are and how that should never happen. You know what happens next:

To put this claim to the test, CNBC reporter Matt Lefkowitz called again. Here is a rough transcript:

CNBC: I want to cancel my AOL account.

He was promptly disconnected.

He tried again.

CNBC: I need to cancel my AOL account. I never really use it. ... Well, if I can cancel it anytime, why can't I cancel it now? Can I just cancel my account?

It took him 45 minutes to finally get his account canceled.

Maybe they share a building with the scientologists.

Update

Here's a better transcript

***Update***

Here's the blog, which has a clip from him on the today show.

***Update***

Here's the audio

Posted by: Pixy Misa at 10:06 AM | No Comments | Add Comment
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