Charter sucks. That's our cable company. If you're in the market for video on demand that cuts out constantly or high speed access that's as reliable as AOL was in the olden days then Charter is the company for you.

We lost our internet access on Friday. A call to tech support could not fix the problem - a service call to replace the cable modem was to be made on Saturday. Saturday came and went with no call from the friendly Charter technicians. We were at a graduation party for the latter half of the day so did not contact Charter about it again until Sunday.

Yesterday morning (bright and early riser that I am) I called Charter again. Where the hell was my new modem? Well sir, that service call was changed because when the trouble ticket was reviewed they noted a couple more things to try. But nobody called us to try them. Wankers.

Completely erasing the modem's configuration file and downloading a new one actually got the modem working again. I was happy.

Until noon. That's when the modem failed again. No more service. A call to Charter determined that a new modem really was needed but not to worry, it would be there before the end of the day. Do I really need to say what (didn't) happen next?

Okay, for the record then...no new cable modem arrived. Another call to Charter let me know that the service call bringing the new modem on Sunday was rescheduled to first thing Monday morning. Again nobody had called the customer. They rescheduled an appointment without telling one half of the people involved in said appointment.

This now qualifies them as fucknuts.

They are supposed to contact my Lovely Wife first thing this morning to arrange a time to bring the new modem. I am not holding my breath.

Fucking monopolies fucking suck.

Posted by: Jim at 08:26 AM | Comments (4) | Add Comment
Post contains 335 words, total size 2 kb.