For all y'all that missed it, I was participating in corporate scholastics this Monday and Tuesday. Specifically, I was getting training on distribution replenishment from a lady who knows more about it than everybody else. This might not sound all that exciting until you remember that replenishment efficiency equals profit and profit equals money. Money is always interesting.

1. There are lots of little things wrong with our product that we don't see because we aren't using it and people aren't telling us, probably because they're the little niggling things that aren't really "wrong", they're just irritating or not as good as they could be. We need a way to discover these things. They are generally very easy to change and can make a great difference in the usage experience of our customers. User Interface really is important, y'all.


2. Our demo data is pooched. It's usable, technically, sort of. You just can't actually simulate the workings of an actual business with it. We need somebody to fix this. Somebody who isn't me of course.


3. If you go to a class at a corporation and you don't really know the subject that is being discussed, don't wear bright orange nail polish. In fact, just as a general theory for life, don't wear bright orange nail polish. Thanks.


4. Supplier efficiency is what kills distributors. WalMart really does kick ass. They are bigger because they really are better.


5. Scan the bathroom before the students/customers have the opportunity to go potty. If one of the Morning Crew has left reading material on the back of the shitter, go ahead and toss it in the garbage. Reading material in the john says things about your company that you really want to have kept in the family.


6. Especially when that reading material is a paperback copy of The Exorcist.


7. eBay really is the new sales paradigm. Of the three distributors in my class, two were using eBay heavily to reduce overstock as well as clear inventory and make it economically feasible to order special items that come in standard packs. eBay is letting them give better supply service and helping them to run a leaner ship. eBay rocks like WalMart.


8. In a customer-centric situation like this training class all company titles are swapped for "Salesperson" as you pass through the door. I think I sold three upgrades just by talking about the items in the latest product version. Do I get commission on that?

Posted by: Jim at 10:41 AM | Comments (2) | Add Comment
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1 Now, now -- WalMart is the spawn of satan, and you know it, corporate reprogramming ...er, *education* week or not.

Posted by: Claire at May 14, 2004 10:09 PM (l1oyw)

2 It was only two days so my soul is still intact.

Posted by: Jim at May 15, 2004 07:42 AM (saeHM)

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